At Hertz we take pride in the excellence of our Customer Service. We put you, our customer, first. If the answer to your question isn’t listed below, please call us, and one of our representatives will be happy to assist you.

What Is Covered?

Any defects in materials or workmanship with exceptions stated below.

How Long Does Coverage Last?

This warranty covers all Academia Furniture Industry products, as well as SCP-1000, SCP-1800 and SCP-2000 series chapel chairs, for the original purchaser’s lifetime. With regard to all other products, this warranty runs for fifteen years from the date of your Purchase Order.

What Is Not Covered?

This warranty does not cover rest mats, foam on seating, normal wear-and-tear to upholstery, fading or discoloration cause by exposure to sunlight or chemicals, electronic equipment, Lightweight Plastic Folding Chairs (models LW-22 and LW-22-D), consequential and incidental damages, labor to uninstall warranted product, and labor to reinstall repaired or replacement product. All chairs on our website are guaranteed to hold up to 250 lbs. of static weight. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

What Will Hertz Do?

Hertz will repair or replace the defective product as it sees fit, including tailgate delivery of the repaired or replacement product.

How Do You Get Service?

Contact Hertz Customer Service at 800-369-2600, and one of our Customer Service Representatives will assist you.

How Does State Law Apply?

This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

You are now browsing the pages of our recently designed website. We designed our site so that you will have a pleasurable and easy shopping experience. Our goal is to deliver a site that is informative and user-friendly. We would greatly appreciate any feedback that would help improve our site. Please email us at feedback@hertzfurniture.com.

Here are a few of our new features designed with you in mind.

Live Help

Looking at an item and have a question? When would I get this table? How strong is this chair? How do I clean a coffee stain from my desk? We are eager to assist you with any question that you might have. Simply click on the Live Help button on the top right of the page and you will be connected to one of our trained furniture specialists. We are here to help you Monday through Friday, 9am to 5pm EST.

Live Product Review Videos

Sometimes it just helps to have someone explain the features you have to choose from. Our informative Live Product Review videos explain and demonstrate the features and options available in some of our most popular categories, including: Classroom Chairs, Desks, Combo Unit Desks, Inspiration classroom furniture, Computer Furniture, Chapel Chairs, and Screenflex® Partitions & Dividers.

Real-Time Freight Quotes

The furniture is nice, but it has to get to you. Again, with our customers in mind, we programmed the ability for you to choose the perfect chair for the principal’s office, place the order and get a freight quote instantly, so that before you log off you know the total amount of your chair, delivered!

Search Powered By Google™

Navigating our website is a snap. Our internal search is powered by Google™, guaranteed to find exactly what you’re looking for. You need it, we’ve got it, and Google™ brings you to it fast.

Comparison Tables

When you need to compare this chair to that chair, we have a tool that will spell it all out for you. Our informative Comparison Tables give you the ability to select several models within a category, and compare them, feature by feature to see how they stack up. This tool simplifies the decision-making process by spelling it all out for you in an easy-to-read table. Give it a try today.

Interactive Sales Rep Map

Find your Sales Rep fast with our interactive map. Click on your state, and your rep’s photo will pop up, along with all the contact information you’ll need to get personal service from the right person, right away. Our Sales Representatives know all about our products, so give yours a call today and let them put that knowledge to work for you!

Symbols

What is QS? What is High-pressure laminate? Throughout the site you will find different symbols and terms that are there for you convenience. Great, but what is high-pressure laminate? Click on the symbol, and there it is, a popup window that explains that specific symbol.

How do I Place an Order?

I found the perfect filing cabinet and I need it fast; how do I place my order? Choose from the following options:

• Process your order online

• Call us toll free at 888-793-4999

• Email your order to sales@hertzfurniture.com

• Fax your order to 800-842-9290

What are my Payment Options?

• Check out online with our shopping cart

• Check out online with Google Express Checkout

• Send in a P.O. for approved agencies only. Call 888-793-4999 for more information.

• Finance your purchase. Hertz Furniture is all about your needs. We will tailor a leasing plan that fits the financial capabilities of your organization. Download an application. We feature…

  • … A simple credit process, not at all like conventional banks

  • … No Money Down

  • … Monthly payout options from 24-60 months

  • … Lower initial monthly payments if necessary

  • … $1 Buyout

  • … Imperfect credit history? No problem!

Best of all, we offer complete Customer Control — the furniture you need combined with the financial flexibility that works for your organization! Give us a call today at 888-793-4999 to apply.

Sales Tax

Hertz Furniture does not charge sales tax, that is with the exception of orders shipping to CA, NJ, NY and PA.

Order Confirmation

Once you place your order online, you should receive an email confirmation notice within a few minutes. If you did not receive one, give us a call during business hours and we will ensure that your order is being handled properly.

Can I Cancel my Order?

Yes, orders may be cancelled, but only before the order has been sent to production. In some cases, cancellations can be accepted even after the order is in production; but additional fees (restocking and/or cancellation) will be billed to your account.

In the event the order has shipped, we can no longer cancel the order.

To confirm that your order has been cancelled, we will send or fax a cancellation notice to your attention; only then will the cancellation be in effect.

Custom orders (including many upholstered items) are non-cancellable.

How Much will it Cost to Ship?

We at Hertz Furniture respect you and your hard-earned money. We strive to save you as much money as possible. To this end, we have negotiated steep discounts with many of the nation’s largest carriers, and our savings become your savings!

Look for the Free Shipping icon by select items, which means our price includes shipping to anywhere in the continental USA. For items that do not have Free Shipping, we are pleased to be able to provide you with online freight quotes on orders less than $3,000.00. For larger orders, a Hertz representative will contact you and let you know how much we will charge you for shipping. We have chosen not to use freight figures calculated by a computer program for larger orders, but rather to provide you with a customized shipping quotation for your unique order. Trust us — if you compare our bottom line with other online furniture dealers, the savings will be apparent!

How will my Order Ship?

• FedEx/UPS Ground — smaller products can be shipped via FedEx or UPS Ground. When FedEx or UPS makes a delivery, they will carry the cartons off of their truck and into the first dry area of your building.

• Common Carrier (Truck) Delivery — larger shipments must be shipped on a truck. When goods are shipped via Standard Delivery using a common carrier (e.g. Con-Way, Roadway, ABF, UPS Freight, etc.) the standard delivery is called “tailgate delivery” which means the truck driver is only responsible to move the furniture to the tailgate (back) of the truck. You are responsible to unload the furniture from the truck and carry it into your building.

  However, most common carriers offer optional services for additional fees. These services include:

  • Notify Before Delivery: You may request to be notified of the date and approximate time of the delivery. When a shipment is ready to ship, the trucking company will call you within 24 hours (approximately) to arrange for a convenient time for the delivery.

  • Liftgate Delivery: This type of service is recommended for heavier or larger shipments. A liftgate (a steel elevator-like platform at the end of the truck) is used to lower the merchandise off the truck down to the street level.

  • Assisted Inside Delivery: the truck driver will help you offload the goods from the truck, and bring them into the first dry area of your building.

Installation

Complete installation services are available; please inquire with your sales representative regarding restrictions and pricing.

When will I receive my Order?

As our products are shipped directly from the factory, lead times vary. Products indicated as being Quickship ship anywhere from 48 hours to 10 business days upon receipt of your order. To check order status, please contact our Tracing Department at 800-411-6931.

International Shipping

Need your furniture shipped overseas? No problem. Call us for our competitive shipping rates and we will help you with all the necessary arrangements.

Returns: How do I Return my Order?

In order to return an item, a return authorization must be issued before returning any merchandise. A restocking charge, as well as round trip freight charges, will be incurred.

All items must be in the original carton, unassembled and unused. Please note that returns cannot be made after the product has been assembled. Custom orders are non-returnable. Many products (e.g. upholstered items) are considered custom items and are non-returnable. Please call for details.

Returns cannot be made after 30 days.

Damages: What if my Order is Damaged?

Please count and examine all packages at time of delivery. If there is a shortage, please note how many cartons are short on the delivery receipt. If the cartons are damaged, please note the damage on the delivery receipt. If concealed damaged is discovered after the receipt of the merchandise, Hertz Furniture must be notified within 10 days to enable Hertz to replace parts or the damaged product at no cost to you. Please contact our Customer Service Dept. at 800-369-2600 to report any type of problem you encounter, and our customer-service team will assist you to resolve the problem.

Privacy Policy

We appreciate the trust you place in Hertz Furniture and we are committed to respecting your privacy and the security of your personal information. We always welcome your questions and feedback. For privacy-related issues, please contact Customer Service department at (800) 369-2600.

Information We Collect — We may collect information (including name, address, telephone number, email address and, when necessary, credit card information) when you:

• Place an order from our catalogs or on our website

• Return an item or make an exchange

• Inquire about our services

• Request a catalog

• Request color swatches

• Inquire about a price match

• Request a scheduled call

• Receive a gift package

• Create an account at Hertzfurniture.com

• Enter a contest or sweepstakes

• Are referred to us through a marketing promotion

• Participate in a marketing survey, promotion or event

We maintain the data that you provide us, along with a record of your purchases, in a secure database. To serve you best, we may combine this information with data that is publicly available and data that we receive from other reputable sources whose policies meet the Direct Marketing Association’s privacy standards.

We also gather information about how visitors navigate through our website through cookies, session tags, and Java script.

Using Information We Collect

At Hertz Furniture, we always want to provide you with the best possible shopping experience and fulfill your orders exactly as you have requested. As a result, your information may be used for the following purposes:

• Process and track your order

• Provide the services you request

• Contact you about the status of an order

• Send you catalogs or promotional offers we believe will be of interest to you

• Customize our communications to you

• Provide information concerning product recalls or products you have purchased

• Improve our merchandise selection and customer service

• Remember what items are in your shopping cart

• Recognize you when you return to our website

• Enable you to use Express Checkout, if you have created an account on our site

• Study how our customers navigate through our website and which products they request in site searches

If you set your browser to refuse cookies, please call us at 888-793-4999 to place your order.

Information We Share with Others and Your Privacy Rights

We contract with other companies to provide certain services, including credit card processing, shipping, email distribution, market research, and promotions management. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Hertz Furniture.

On rare occasions, we may disclose specific information upon governmental request, in response to a court order, or when required by law to do so. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes.

Your Choices

We offer choices about the types of information you receive from us. If you prefer not to receive catalogs or other communications from Hertz Furniture or if you prefer to receive them less frequently, please contact us at the address shown below.

Please be sure to provide us your exact name and address, or the mailing label from your catalog, so that we can be sure to identify you correctly. Because mailings are planned in advance, it may take several weeks for your request to become effective. If, due to human error, you continue to receive unwanted communications, please contact us again and we will make every effort to correct the situation.

How We Use Email

When you provide us with your email address, we may send you emails necessary to process your order or respond to a request.

It is our intent to send you promotional email only if you have agreed to receive it.

Updating or Reviewing your Information

To update your customer information (name, address, telephone number, or email address), please contact us at the address above. To protect your privacy, we will need to validate your identity before you update or review your information.

Security

It is our intent to protect against the loss, misuse, or alteration of information that we have collected from you. We use a variety of current technologies and processes for protection of our customer data. We limit the information we provide to outside companies with whom we contract to only what they need to carry out their responsibilities.

When you make a purchase, request a catalog, or create an account on our website, your transactional information is transmitted in a safe, encrypted format using VeriSign SSL technology.

Privacy of Children on our website

Our website is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under the age of 13.

Policy Changes

From time to time, we may use customer information for unanticipated uses not previously disclosed in our privacy notice. If our information practices change, we will post these changes on our website. We encourage you to review our privacy policy periodically.

Questions or Comments?

For questions, comments, or assistance, we invite you to contact us. We hope to answer any questions to your satisfaction, but should you ever want to contact a third party regarding our privacy practices, you can email the Direct Marketing Association’s Committee on Ethical Business Practices at privacypromise@the-dma.org. The DMA is the oldest and largest association for consumers and companies with interest in direct marketing.

A Warning About a Credit Card Scam

Criminals can get your credit card number from receipts, etc., however they cannot use it for online purchases without the card’s verification code.

What is the Verification Code?

Alternatively called CVV2 (Visa), CVC2 (MasterCard), or CID (American Express), the verification code is a three- or four-digit number that appears on your card after the account number.

For Visa, MasterCard, and Discover cards, the number is located on the back of your card near your signature. The number on these cards is three digits long.

For American Express cards, the number is located on the front of your card, on the right hand side above your card number. The number on American Express cards is four digits long.

This number serves as an added layer of security, because it ensures that the card is physically in possession of the user at the time of purchase. Merchants will request the code at checkout from the cardholder, and the information is sent electronically to the card-issuing bank to verify its validity. For added protection, merchants are prohibited from keeping or storing these numbers after the transaction has been completed.

What is the scam?

The scam involves criminals posing as credit card companies who are calling you under false pretenses to retrieve this verification number from you. Please note that they already have your account number, name, address, phone number, etc.

They will claim to be calling about your account to verify some information. In one case, they claim to be calling from the Security and Fraud Department, but this scam can take many forms. The bottom line is that even if a caller claims to be from a credit card company, do not give out your security code. Once they have this information, they can make unauthorized purchases using your card number.

The Direct Marketing Association (DMA) has prepared a list of guidelines consumers can follow to avoid falling prey to fraudulent marketing schemes. Read an article from the DMA to learn more, and share this information with your friends and family.

Steps to take at time of delivery to protect against loss or damage

• Verify count — make sure you are receiving as many cartons as are listed on the delivery. If any shortage is discovered, note exactly how many cartons are short on the carrier’s delivery receipt and have the driver note the shortage on your copy.

• Carefully examine each carton for damage. If damage is visible, note this fact on the delivery receipt and please be specific with your notations (for example, cartons crushed or carton has a hole in it). If the cartons are severely damaged, do not accept the shipment. The customer has a right to accept partial shipments and refuse the remainder damaged units. If a carton shows appearances that contents inside may possibly be damaged, insist that it be opened right at that time, and both you and the driver should make a joint inspection of the contents. Any such concealed damage should likewise be noted on the delivery receipt and on your copy. Be sure to retain your copy. Hertz should be advised immediately.

• Immediately after delivery, open all cartons and inspect for concealed damage. Even though the driver has already left, all cartons should immediately be opened and the contents inspected for possible concealed damage. Hertz will not accept responsibility for cartons not opened within 10 days from delivery.

Steps to take when visible or concealed damage is discovered:

• Retain damaged items — not only must damaged items be held at the point where received, but the cartons and all inner packing materials must be held until an inspection is made by a carrier inspector.

• Report concealed damage to Hertz Furniture immediately upon the discovery of damage of the contents of a shipping container that could not have been determined at time of delivery. Failure to report damages within 10 days will affect replacements of the damaged merchandise and the outcome of the claim.

• Document all your correspondence in writing. If possible, please provide pictures of damaged containers as well as the contents of the containers. This documentation will enable Hertz to settle the claims more efficiently and rapidly.

Steps to take when carrier makes inspection of damaged items:

• Have damaged items in receiving area. Make certain the damaged items have not been moved from the receiving area prior to discovery of the damage. Allow inspector to inspect damaged items, cartons, inner packing materials and freight bill. Be sure to retain your delivery receipt. It will be needed as a supporting document when claim is filed.

• After inspector fills out inspection report, carefully read it before signing. If you do not agree with any facts or conclusions made by the inspector on the report, do not sign it. Unless repairs will be completely satisfactory, be sure the inspector requests replacement on the inspection report.

• Forward your copy of the inspection report and delivery receipt to Hertz Furniture and a freight claim will be filed on your behalf. Should you choose to do so, you may file your own claim. Hertz will take no responsibility should your claim be declined.

Steps to take after inspection has been made:

• The damaged merchandise must be held in original cartons. Hertz will advise you of the disposition of the damaged unit when the claim is settled. The customer must make the product available for salvage pick up.

Payment

• In an instance where the customer has an open account with Hertz, payment is due 30 days after the date of invoice. The customer is required to pay for products received, but not for products that are on backorder.

• Delinquent accounts are subject to a 1.5% monthly interest fee and the customer will be responsible for legal and collection fees.

• Jurisdiction for all legal issues will be the court system of the State

Disclaimer

The prices on this website are only valid for orders placed directly through the Internet. Hertz is not responsible for errors on this website. Prices and specifications are subject to change without notice.

Suggestions

At Hertz we value our customers opinion. Please feel free to send us any comments or suggestions to feedback@hertzfurniture.com.

Hertz Furniture
95 McKee Drive, Mahwah, NJ 07430 USA

Sales — Phone: 888-793-4999
Fax: 800-842-9290
Email: sales@hertzfurniture.com

Customer Service — Phone: 800-369-2600

General Information — Email: info@hertzfurniture.com