ABOUT HERTZ FURNITURE
Hertz Furniture Systems is committed to representing well-made and reasonably priced furniture and accessory items. We strive to provide the best buying experience beginning with the initial contact.
Our service will always be professional, friendly and courteous. Our focus is our customers’ concerns which are our number one priority. Our goal is complete customer satisfaction.
BRIEF HISTORY: Hertz Furniture Systems is a fourth-generation, family-owned business.
Our family roots began in the lumber industry in the late 1800’s and logically branched out to the creation of an institutional and educational furniture manufacturing operation in Toronto, Canada in 1952.
In 1966, we emigrated from Canada to the United States with the burning desire to continue to provide quality furniture without breaking wallets - Madison Avenue products for middle-America prices. It was with this philosophy that we began Hertz Furniture Systems, a mail-order company serving the religious, educational, and corporate markets.
After our original incorporation in 1979 in the State of New York, we reincorporated in New Jersey in 2001.
ACADEMIA FURNITURE: In 2003, we launched the highly acclaimed Academia Furniture Industries to further promote our corporate philosophy: Customer satisfaction through quality products delivered on time.
FROM HUMBLE BEGINNINGS...Since our humble start as a small family business, we have grown to include many dedicated customer-care specialists, sales representatives and support personnel. We maintain offices in California and New Jersey.
Hertz Furniture currently maintains four unique catalogs, an informational and e-commerce website, a robust outside sales staff in key locations nationwide and a Government Contracts Department. We are proud holders of some of the most sought-after furniture contracts in the USA.
We are here for you—it’s as simple as that! Feel free to contact us
Why Buy from Hertz?
- More than 40 years of Service! – Many start-up internet companies lure you with unbelievable prices but lack the infrastructure to actually support the customer if a problem arises. We are a full-service company with more than 40 years in the business, comprised of experienced sales representatives, customer-service personnel, shipping and installation experts, etc. Click here to see what our customers have to say!
- 30-Day Price Guarantee – If you order from us and then find the same product made by the same manufacturer in an advertisement with a cheaper price than ours, simply fax us a copy of the advertisement with the cheaper price WITHIN 30 DAYS of the date we received your order and HERTZ WILL REFUND YOU THE DIFFERENCE!
- Unparalleled Customer Service – One of the things that distinguishes a mature company from a start-up is its level of customer service. We pride ourselves on customer service. Whether you have questions about shipping, delivery, product, damages or anything else, we have an entire department trained just to answer you and make sure your needs are met and exceeded!
- Buy Direct from the Manufacturer – We not only sell furniture, but we manufacture it as well. Under the Academia Furniture brand, we manufacture an entire line of classroom chairs, classroom desks, computer tables and activity tables, as well as executive and task chairs. Click here to view a tour of our factory!
- Financing Available – Upon request, we will have one of our financing experts contact you for a no-obligation quotation. We can tailor fit a financing program to fit every budget and every size project. The best part is that this isn’t a lease, so you get to keep the furniture! Click Here to download an application.
- Installations Nationwide – Need your furniture installed? Installation is the most complete type of shipping service, and includes delivery, placement, assembly and removal of debris. Ask us for a quote no matter where you are in the continental USA. Click here to see some of our nationwide installations!
- Free Space Planning – Need an office or room furnished but have no idea where to begin? Let one of our knowledgeable professionals guide you from A-Z, all according to your specifications for maximum efficient use of space, comfort, and affordability.Click here to view layout options for your school.
- Office Cubicles Made Easy – Have a rough idea how you want your office to look? Send us a sketch (hand-drawn is ok) and we will turn it into a 2-D and 3-D professional drawing with a detailed price quotation at no charge and under no obligation to buy.Click here to view layout options for your office.
- Instant Freight Quotes – Need a freight quote fast? Find your product online, enter the quantity and your zip code and press enter. Voila! See your discounted freight quote appear instantly.
- Products Meet or Surpass Industry Standards – The furniture industry has third-party organizations that create standards of quality and safety for various products. The most widely known organization is The Business and Institutional Furniture Manufacturer’s Association (BIFMA) visit www.bifma.org, which in conjunction with the American National Standards Institute (ANSI), creates the ANSI-BIFMA standards for commercial furniture. For instance, all of our school products meet or exceed ANSI-BIFMA standards. This insures that you are buying furniture of a superior quality.
Our 15 Year / Limited Lifetime Warranty
What Is Covered?
Any defects in materials or workmanship with exceptions stated below.
How Long Does Coverage Last?
This warranty covers SCP-1000, SCP-1800 and SCP-2000 series chapel chairs, as well as all Academia Furniture Industry products, for your (the original purchaser) lifetime. With regard to all other products, this warranty runs for fifteen years from the date of your Purchase Order.
What Is Not Covered?
This warranty does not cover rest mats, foam on seating, normal wear-and-tear to upholstery, fading or discoloration cause by exposure to sunlight or chemicals, electronic equipment, Lightweight Plastic Folding Chairs (models LW-22 and LW-22-D), consequential and incidental damages, labor to uninstall warranted product, and labor to reinstall repaired or replacement product. All chairs in this catalog are guaranteed to hold up to 300 lbs. of static weight. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
What Will Hertz Do?
Hertz will repair or replace the defective product as it sees fit, including tailgate delivery of the repaired or replacement product.
How Do You Get Service?
Contact Hertz Customer Service at 800-369-2600, and one of our Customer Service Representatives will assist you.
How Does State Law Apply? This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.
NAVIGATING OUR WEB SITE
You are now browsing the pages of our recently designed website. We designed our site so that you will have a pleasurable and easy shopping experience. Our goal is to deliver a site that is informative and user-friendly. We would greatly appreciate any feedback that would help improve our site. Please email us at feedback@hertzfurniture.com
To enhance your shopping experience we have a few features that are worthy of pointing out.
Live Chat
Looking at an item and have a question? When would I get this table? How strong is this chair? How do I clean a coffee stain from my desk? We are eager to assist you with any question that you might have. Simply click on the Live Chat button on the top right of the page and you will be connected to one of our trained furniture specialists. We are here to help you Monday through Friday, 9am – 5pm EST.
Symbols
What is QS? What is High-pressure laminate? Throughout the site you will find different symbols and terms that are there for you convenience. Great, but what is high-pressure laminate? Click on the symbol, and there it is, a popup window that explains that specific symbol.
Real-Time Freight Quotes
The furniture is nice, but it has to get to you. Again, with our customers in mind, we programmed the ability for you to choose the perfect chair for the principal’s office, place the order and get a freight quote instantly, so that before you log off you know the total amount of your chair, delivered!
Stay tuned, we hope to have some more great tools soon!
ORDERING INFORMATION
How do I Place an Order?
I found the perfect filing cabinet and I need it fast; how do I place my order? Choose from the following options:
- Process your order online
- Call us toll free at 888-793-4999
- Email your order to sales@hertzfurniture.com
- Fax your order to 800-842-9290
- Check out online with our shopping cart
- Check out online with Google Express Checkout
- Send in a P.O. for approved agencies only. Call 888-793-4999 for more information.
- Finance your purchase. Hertz Furniture is all about your needs. We will tailor a leasing plan that fits the financial capabilities of your organization. Click Here to download an application.
We feature:
- A simple credit process, not at all like conventional banks
- No Money Down
- Monthly payout options from 24-60 months
- Lower initial monthly payments if necessary
- $1 Buyout
- Imperfect credit history? No problem!
Best of all, we offer complete Customer Control – the furniture you need combined with the financial flexibility that works for your organization! Give us a call today at 888-793-4999 to apply.
Sales Tax
Hertz Furniture does not charge sales tax, that is with the exception of orders shipping to NY, NJ and CA.
Order Confirmation
Once you place your order online, you should receive an email confirmation notice within a few minutes. If you did not receive one, give us a call during business hours and we will ensure that you order is being handled properly.
Can I Cancel my Order?
Yes, orders may be cancelled, but only before the order has been sent to production. In some cases, cancellations can be accepted even after the order is in production; but additional fees (restocking and/or cancellation) will be billed to your account.
In the event the order has shipped, we can no longer cancel the order.
To confirm that your order has been cancelled, we will send or fax a cancellation notice to your attention; only then will the cancellation be in effect.
Custom orders (including many upholstered items) are non-cancellable.
SHIPPING INFORMATION
How Much will it Cost to Ship?
We at Hertz Furniture respect you and your hard-earned money. We strive to save you as much money as possible. To this end, we have negotiated steep discounts with many of the nation’s largest carriers, and our savings become your savings!
Look for the FREE SHIPPING icon by select items, which means our price includes shipping to anywhere in the continental USA. For items that do not have FREE SHIPPING, we are pleased to be able to provide you with online freight quotes on orders less than $3,000.00. For larger orders, a Hertz representative will contact you and let you know how much we will charge you for shipping. We have chosen not to use freight figures calculated by a computer program for larger orders, but rather to provide you with a customized shipping quotation for your unique order. Trust us - if you compare our bottom line with other online furniture dealers, the savings will be apparent!
How will my Order Ship?
- FedEx / UPS Ground – smaller products can be shipped via FedEx or UPS Ground. When FedEx or UPS makes a delivery, they will carry the cartons off of their truck and into the first dry area of your building.
- Common Carrier (Truck) Delivery – larger shipments must be shipped on a truck. When goods are shipped via Standard Delivery using a common carrier (e.g. Con-Way, Roadway, ABF, UPS Freight, etc.) the standard delivery is called “tailgate delivery” which means the truck driver is only responsible to move the furniture to the tailgate (back) of the truck. You are responsible to unload the furniture from the truck and carry it into your building.
However, most common carriers offer optional services for additional fees.
These services include:
- Notify Before Delivery: You may request to be notified of the date and approximate time of the delivery. When a shipment is ready to ship, the trucking company will call you within 24 hours (approximately) to arrange for a convenient time for the delivery.
- Liftgate Delivery: This type of service is recommended for heavier or larger shipments. A liftgate (a steel elevator-like platform at the end of the truck) is used to lower the merchandise off the truck down to the street level.
- Assisted Inside Delivery: the truck driver will help you offload the goods from the truck, and bring them into the first dry area of your building.
Installation – Complete installation services are available; please inquire with your sales representative regarding restrictions and pricing.
When will I receive my Order?
As our products are shipped directly from the factory, lead times vary. Products indicated as being Quickship ship anywhere from 48 hours to 10 business days upon receipt of your order. To check order status, please contact our Tracing Department at 800-411-6931.
International Shipping
Need your furniture shipped overseas? No problem. Call us for our competitive shipping rates and we will help you with all the necessary arrangements.
RETURNS & DAMAGES
Returns: How do I Return my Order?
In order to return an item, a return authorization must be issued before returning any merchandise. A restocking charge, as well as round trip freight charges, will be incurred.
All items must be in the original carton, unassembled and unused. Please note that returns cannot be made after the product has been assembled. Custom orders are non-returnable. Many products (e.g. upholstered items) are considered custom items and are non-returnable. Please call for details.
Returns cannot be made after 30 days.
Damages: What if my Order is Damaged?
Please count and examine all packages at time of delivery. If there is a shortage, please note how many cartons are short on the delivery receipt. If the cartons are damaged, please note the damage on the delivery receipt. If concealed damaged is discovered after the receipt of the merchandise, Hertz Furniture must be notified within 10 days to enable Hertz to replace parts or the damaged product at no cost to you. Please contact our Customer Service Dept. at 800-369-2600 to report any type of problem you encounter, and our customer-service team will assist you to resolve the problem.
GENERAL INFORMATION
Privacy and Security
We appreciate the trust you place in Hertz Furniture and we are committed to respecting your privacy and the security of your personal information. We always welcome your questions and feedback. For privacy-related issues, please contact Customer Care Division at (800) 369-2600.
Information We Collect – We may collect information (including name, address, telephone number, email address and, when necessary, credit card information) when you:
- Place an order from our catalogs or on our Web site
- Return an item or make an exchange
- Inquire about our services
- Request a catalog
- Receive a gift package
- Create an account at Hertzfurniture.com
- Enter a contest or sweepstakes
- Are referred to us through a marketing promotion
- Participate in a marketing survey, promotion or event
We maintain the data that you provide us, along with a record of your purchases, in a secure database. To serve you best, we may combine this information with data that is publicly available and data that we receive from other reputable sources whose policies meet the Direct Marketing Association’s privacy standards.
We also gather information about how visitors navigate through our website through cookies, session tags, and Java script.
Using Information We Collect – At Hertz Furniture, we always want to provide you with the best possible shopping experience and fulfill your orders exactly as you have requested. As a result, your information may be used for the following purposes:
- Process and track your order
- Provide the services you request
- Contact you about the status of an order
- Send you catalogs or promotional offers we believe will be of interest to you
- Customize our communications to you
- Provide information concerning product recalls or products you have purchased
- Improve our merchandise selection and customer service
- Remember what items are in your shopping cart
- Recognize you when you return to our Web site
- Enable you to use Express Checkout, if you have created an account at hertzfurniture.com
- Study how our customers navigate through our Web site and which products they request in site searches
If you set your browser to refuse cookies, please call us at 888-793-4999 to place your order.
Information We Share with Others and Your Privacy Rights – We contract with other companies to provide certain services, including credit card processing, shipping, email distribution, market research, and promotions management. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Hertz Furniture.
On rare occasions, we may disclose specific information upon governmental request, in response to a court order, or when required by law to do so. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes.
Your Choices – We offer choices about the types of information you receive from us. If you prefer not to receive catalogs or other communications from Hertz Furniture or if you prefer to receive them less frequently, please contact us at the address shown below.
Please be sure to provide us your exact name and address, or the mailing label from your catalog, so that we can be sure to identify you correctly. Because mailings are planned in advance, it may take several weeks for your request to become effective. If, due to human error, you continue to receive unwanted communications, please contact us again and we will make every effort to correct the situation.
How We Use Email – When you provide us with your email address, we may send you emails necessary to process your order or respond to a request.
It is our intent to send you promotional email only if you have agreed to receive it.
Updating or Reviewing your Information – To update your customer information (name, address, telephone number, or email address), please contact us at the address above. To protect your privacy, we will need to validate your identity before you update or review your information.
Security – It is our intent to protect against the loss, misuse, or alteration of information that we have collected from you. We use a variety of current technologies and processes for protection of our customer data. We limit the information we provide to outside companies with whom we contract to only what they need to carry out their responsibilities.
When you make a purchase, request a catalog, or create an account on our website, your transactional information is transmitted in a safe, encrypted format using VeriSign SSL technology.
Privacy of Children on our Web Site – Our Web site is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under the age of 13.
Policy Changes — From time to time, we may use customer information for unanticipated uses not previously disclosed in our privacy notice. If our information practices change, we will post these changes on our website. We encourage you to review our privacy policy periodically.
Questions or Comments? – For questions, comments, or assistance, we invite you to contact us. We hope to answer any questions to your satisfaction, but should you ever want to contact a third party regarding our privacy practices, you can email the Direct Marketing Association’s Committee on Ethical Business Practices at privacypromise@the-dma.org. The DMA is the oldest and largest association for consumers and companies with interest in direct marketing.
A Warning About a Credit Card Scam – Criminals can get your credit card number from receipts, etc., however they cannot use it for online purchases without the card’s verification code.
What is the Verification Code? – Alternatively called CVV2 (Visa), CVC2 (MasterCard), or CID (American Express), the verification code is a three- or four-digit number that appears on your card after the account number.
For Visa, MasterCard, and Discover cards, the number is located on the back of your card near your signature. The number on these cards is three digits long.
For American Express cards, the number is located on the front of your card, on the right hand side above your card number. The number on American Express cards is four digits long.
This number serves as an added layer of security, because it ensures that the card is physically in possession of the user at the time of purchase. Merchants will request the code at checkout from the cardholder, and the information is sent electronically to the card-issuing bank to verify its validity. For added protection, merchants are prohibited from keeping or storing these numbers after the transaction has been completed.
What is the scam? – The scam involves criminals posing as credit card companies who are calling you under false pretenses to retrieve this verification number from you. Please note that they already have your account number, name, address, phone number, etc.
They will claim to be calling about your account to verify some information. In one case, they claim to be calling from the Security and Fraud Department, but this scam can take many forms. The bottom line is that even if a caller claims to be from a credit card company, do not give out your security code. Once they have this information, they can make unauthorized purchases using your card number.
The Direct Marketing Association (DMA) has prepared a list of guidelines consumers can follow to avoid falling prey to fraudulent marketing schemes. Click here or visit http://www.dmaconsumers.org/minimizeyourrisk.html to learn more, and share this information with your friends and family.
Terms and Conditions
Steps to take at time of delivery to protect against loss or damage.
- Verify count - make sure you are receiving as many cartons as are listed on the delivery. If any shortage is discovered, note exactly how many cartons are short on the carrier’s delivery receipt and have the driver note the shortage on your copy.
- Carefully examine each carton for damage. If damage is visible, note this fact on the delivery receipt and please be specific with your notations (for example, cartons crushed or carton has a hole in it). If the cartons are severely damaged, do not accept the shipment. The customer has a right to accept partial shipments and refuse the remainder damaged units. If a carton shows appearances that contents inside may possibly be damaged, insist that it be opened right at that time, and both you and the driver should make a joint inspection of the contents. Any such concealed damage should likewise be noted on the delivery receipt and on your copy. Be sure to retain your copy. Hertz should be advised immediately.
- Immediately after delivery, open all cartons and inspect for concealed damage. Even though the driver has already left, all cartons should immediately be opened and the contents inspected for possible concealed damage. Hertz will not accept responsibility for cartons not opened within 10 days from delivery.
Steps to take when visible or concealed damage is discovered:
- Retain damaged items - not only must damaged items be held at the point where received, but the cartons and all inner packing materials must be held until an inspection is made by a carrier inspector.
- Report concealed damage to Hertz Furniture immediately upon the discovery of damage of the contents of a shipping container that could not have been determined at time of delivery. Failure to report damages within 10 days will affect replacements of the damaged merchandise and the outcome of the claim.
- Document all your correspondence in writing. If possible, please provide pictures of damaged containers as well as the contents of the containers. This documentation will enable Hertz to settle the claims more efficiently and rapidly.
Steps to take when carrier makes inspection of damaged items:
- Have damaged items in receiving area. Make certain the damaged items have not been moved from the receiving area prior to discovery of the damage. Allow inspector to inspect damaged items, cartons, inner packing materials and freight bill. Be sure to retain your delivery receipt. It will be needed as a supporting document when claim is filed.
- After inspector fills out inspection report, carefully read it before signing. If you do not agree with any facts or conclusions made by the inspector on the report, do not sign it. Unless repairs will be completely satisfactory, be sure the inspector requests replacement on the inspection report.
- Forward your copy of the inspection report and delivery receipt to Hertz Furniture and a freight claim will be filed on your behalf. Should you choose to do so, you may file your own claim. Hertz will take no responsibility should your claim be declined.
Steps to take after inspection has been made
Payment
- In an instance where the customer has an open account with Hertz, payment is due 30 days after the date of invoice. The customer is required to pay for products received, but not for products that are on backorder.
- Delinquent accounts are subject to a 1.5% monthly interest fee and the customer will be responsible for legal and collection fees.
- Jurisdiction for all legal issues will be the court system of the State
Disclaimer
The prices on this website are only valid for orders placed directly through the Internet. Hertz is not responsible for errors on this website. Prices and specifications are subject to change without notice.
Suggestions
At Hertz we value our customers opinion. Please feel free to send us any comments or suggestions to feedback@hertzfurniture.com
Contact Us
Hertz Furniture Systems
95 McKee Drive, Mahwah, NJ 07430 USA
Sales - Phone: 888-793-4999
Fax: 800-842-9290
Email: sales@hertzfurniture.
Customer Service – Phone: 800-369-2600
General Information – Email: info@hertzfurniture.com
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