We appreciate the trust you place in Hertz Furniture and we are committed to respecting your privacy and the security of your personal information. We always welcome your questions and feedback. For privacy-related issues, please contact our Customer Service department at 800-369-2600.
Information We Collect
We may collect information (including name, address, telephone number, email address and, when necessary, credit card information) when you:
Place an order from our catalogs or on our website
Return an item or make an exchange
Inquire about our services
Request a catalog
Request color swatches
Inquire about a price match
Request a scheduled call
Enter a contest or sweepstakes
Are referred to us through a marketing promotion
Participate in a marketing survey, promotion or event
We maintain the data that you provide us, along with a record of your purchases, in a secure database. To serve you best, we may combine this information with data that is publicly available and data that we receive from other reputable sources whose policies meet the Direct Marketing Association’s privacy standards.
Using Information We Collect
At Hertz Furniture, we always want to provide you with the best possible shopping experience and fulfill your orders exactly as you have requested. As a result, your information may be used for the following purposes:
Process and track your order
Provide the services you request
Contact you about the status of an order
Send you catalogs or promotional offers we believe will be of interest to you
Customize our communications to you
Provide information concerning product recalls or products you have purchased
Improve our merchandise selection and customer service
Recognize you when you return to our website
Study how our customers navigate through our website and which products they request in site searches
Information We Share with Others and Your Privacy Rights
We contract with other companies to provide certain services, including credit card processing, shipping, email distribution, market research, and promotions management. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Hertz Furniture.
On rare occasions, we may disclose specific information upon governmental request, in response to a court order, or when required by law to do so. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes.
We offer choices about the types of information you receive from us. If you prefer not to receive catalogs or other communications from Hertz Furniture or if you prefer to receive them less frequently, please contact us at the address shown below.
Please be sure to provide us your exact name and address, or the mailing label from your catalog, so that we can be sure to identify you correctly. Because mailings are planned in advance, it may take several weeks for your request to become effective. If, due to human error, you continue to receive unwanted communications, please contact us again and we will make every effort to correct the situation.
How We Use Email
When you provide us with your email address, we may send you emails necessary to process your order or respond to a request.
It is our intent to send you promotional email only if you have agreed to receive it.
Updating or Reviewing your Information
To update your customer information (name, address, telephone number, or email address), please contact us at the address above. To protect your privacy, we will need to validate your identity before you update or review your information.
It is our intent to protect against the loss, misuse, or alteration of information that we have collected from you. We use a variety of current technologies and processes for protection of our customer data. We limit the information we provide to outside companies with whom we contract to only what they need to carry out their responsibilities.
When you make a purchase, request a catalog, or create an account on our website, your transactional information is transmitted in a safe, encrypted format using VeriSign SSL technology.
Privacy of Children on our website
Our website is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under the age of 13.
What is the Verification Code?
Alternatively called CVV2 (Visa), CVC2 (MasterCard), or CID (American Express), the verification code is a three- or four-digit number that appears on your card after the account number.
For Visa, MasterCard, and Discover cards, the number is located on the back of your card near your signature. The number on these cards is three digits long.
For American Express cards, the number is located on the front of your card, on the right hand side above your card number. The number on American Express cards is four digits long.
This number serves as an added layer of security, because it ensures that the card is physically in possession of the user at the time of purchase. Merchants such as Hertz Furniture will request the code at checkout from the cardholder, and the information is sent electronically to the card-issuing bank to verify its validity. For added protection, merchants are prohibited from keeping or storing these numbers after the transaction has been completed.
Questions or Comments?
For questions, comments, or assistance, we invite you to contact us by phone at or by email at firstname.lastname@example.org. We hope to answer any questions to your satisfaction, but should you ever want to contact a third party regarding our privacy practices, you can email the Direct Marketing Association’s Committee on Ethical Business Practices at email@example.com. The DMA is the oldest and largest association for consumers and companies with interest in direct marketing.