800-526-4677
Hertz Furniture respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your information.
It applies to information collected through our website, online services, and any related communications with us.
By using our website, you agree to the terms of this Privacy Policy.
We collect information that helps us operate our business, fulfill orders, and improve your experience on our website.
When you place an order, request a quote, subscribe to updates, or contact us, we collect details such as your name, email address, billing and shipping information, and any messages you choose to send us.
Some of this information is collected through cookies and similar technologies, as described below.
We use cookies and similar technologies (such as session tags, log files, and JavaScript) to understand how visitors use our website, improve performance, and personalize content.
Types of cookies we use:
We do not use cookies for advertising or to sell or share personal information.
You can adjust your browser settings to refuse or delete cookies, though some features may not function properly if cookies are disabled.
If you set your browser to refuse cookies, please call us at 800-526-4677 to place your order.
We use the information we collect to:
We may share limited information with trusted service providers who perform functions on our behalf—such as payment processors, shipping partners, analytics providers (like Google Analytics), and support platforms (such as our live chat and video support tools). These partners are only authorized to use the information as needed to perform their services for us.
These providers are contractually required to protect personal information and use it only for the purposes we authorize.
We do not sell or share personal information for advertising or marketing purposes.
Our website is intended for visitors located in the United States and is not available to visitors in the European Union or United Kingdom.
Depending on where you live, you may have rights to request access to, correction of, or deletion of your personal information, or to opt out of certain types of data sharing. To exercise these rights or ask any privacy-related questions, please contact us using the details provided at the end of this policy.
You can control certain aspects of how we collect and use information:
We take reasonable administrative, technical, and physical measures to protect the personal information we collect against loss, misuse, unauthorized access, or disclosure.
Credit card information entered during checkout is encrypted and transmitted securely via SSL to our authorized payment processor for transaction approval.
We retain encrypted credit card information for up to 30 days solely to accommodate order adjustments or changes, after which it is automatically deleted.
While no online service can guarantee complete security, we continuously review and update our safeguards to help keep your information safe.
When you make a purchase, you may be asked to provide your card’s verification code (also known as a CVV or CID).
This code is used solely to verify that the person placing the order has physical possession of the card.
We do not store or retain verification codes after your transaction is processed.
All credit card transactions are handled securely in accordance with industry standards (PCI-DSS).
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from them.
If we learn that we have inadvertently collected personal information from a child under 13, we will delete it promptly.
If you believe a child has provided us information, please contact us so we can remove it.
We may update this Privacy Policy from time to time to reflect changes in our practices, new technologies, or legal requirements.
If we make material changes, we will post the updated policy on this page and update the “Last Updated” date below.
We encourage you to review this page periodically to stay informed about how we protect your information.
If you have any questions about this Privacy Policy or our privacy practices, we encourage you to contact us.
You can reach our Customer Service department at 800-526-4677 or through the contact form on our website.
We welcome your questions, feedback, and requests regarding your personal information.
