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Customer Service

We place our customers first and take pride in the excellent customer service we provide.

If you can't find your answer below, please contact us and one of our representatives will be happy to assist you. Call 800-526-4677 option 4 or send an e-mail to

Order Confirmation/Cancellation

Order Confirmation

Once you place your order online, you should receive an email confirmation notice within a few minutes. If you did not receive one, give us a call during business hours at 800-526-4677, option 4, and we will ensure that your order is being handled properly.

Order Cancellation

An order may be cancelled, but only before the order has been sent to production. In some cases, cancellations can be accepted even after the order is in production, but additional fees (restocking and/or cancellation) will be billed to your account.

If the order has already shipped, we can no longer cancel the order.

To confirm that your order has been cancelled, we will send you a cancellation notice. Only then will the cancellation be in effect.

Custom orders (including many upholstered items) are non-cancelable.

Shipping Information

Delivery Times

Lead times vary by item. If you need your merchandise by a specific date, please let us know in advance. Products indicated as being QuickShip leave the factory anywhere from 1 to 3 business days from receipt of your order. To check the status of your order, visit the Order Status page. Please contact our Customer Service department at 800-526-4677, option 4, with any questions.

All ship times are estimates and are not guaranteed.

Shipping Costs

Free Shipping items ship to anywhere in the contiguous USA for free. For other items, you can get an online freight quote for individual items or orders totaling less than $3,000. For larger orders, a Hertz representative will do a manual freight quote and contact you so we can try to save you money on shipping.

International shipping

Need your furniture shipped overseas? No problem. Call us at 800-526-4677 x1119 for our competitive shipping rates and we will help you with all the necessary arrangements.

Shipping Methods

Smaller products can be shipped via FedEx or UPS Ground. When FedEx or UPS makes a delivery, they will carry the cartons off their truck and into the first dry area of your building.

For larger shipments by common carrier via truck, the standard delivery is called "tailgate delivery" which means the truck driver is only responsible to move the furniture to the tailgate (back) of the truck. You are responsible to unload the merchandise from the truck and carry it into your building.

Let us know if the delivery is to a residence.

Most common carriers offer optional services for additional fees, including:

  • Notify Before Delivery: The trucking company will notify you approximately 24 hours prior to delivery. If you want your shipment to arrive within a certain time frame, please arrange that with us in advance - additional fees will apply.

  • Liftgate Delivery: Recommended for heavier or larger shipments. A liftgate (a steel elevator-like platform at the end of the truck) is used to lower the merchandise off the truck down to the street level, so you don't have to do it yourself.

  • Assisted Inside Delivery: The truck driver will help you offload the goods from the truck and bring them into the first dry area of your building.

Please choose the level of service that meets your needs in order to avoid additional charges. Additional charges include Redelivery Charges if you were not able to accept tailgate delivery and a redelivery with a liftgate truck was required, or charges for services provided by the freight company at your request but were not ordered or paid for in advance.


Complete installation services are available, including assembly and removal of debris. Speak to your sales rep about pricing and restrictions.

Tracking Your Order

You can check the status of your order by visiting the Order Status page. Questions? Contact our Customer Service department at 800-526-4677, option 4.


What Is Covered?

This warranty covers all defects in material and workmanship for all products sold on the Hertz Furniture website ( or in our catalog for the original purchaser’s lifetime, with the exceptions stated below.

What Is Not Covered?

This warranty does not cover "Economy" products, electronic equipment, flags, upholstery, foam, glides, pneumatic cylinders, whiteboard surfaces, adaptive seating, normal wear-and-tear, fading or discoloration caused by exposure to sunlight or chemicals, rust and corrosion outside the continental USA, consequential and incidental damages, labor to uninstall warrantied product, and labor to re-install repaired or replacement product. Products that do not appear in our website or catalog are covered by their manufacturer’s warranty only, and not by the Hertz Furniture Limited Lifetime Warranty. All chairs sold by Hertz Furniture (except for children’s chairs) are guaranteed to hold up to 250 lbs. of static weight. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.

Discontinued products and products from manufacturers who are no longer in business will be repaired or replaced with comparable products at the discretion of Hertz Furniture.

What Will Hertz Furniture Do?

After you provide proof of purchase and any required documentation such as pictures, Hertz Furniture will repair or replace the defective product as it sees fit, including tailgate delivery of the repaired or replacement product.

How Do You Get Service?

Call us at 800-526-4677 and one of our Customer Service Representatives will assist you.

How Does State Law Apply?

This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.


Returns: How do I return my order?

A return authorization must be issued before returning any merchandise. A restocking charge, as well as round trip freight charges, will be charged.

All items must be in the original carton, unassembled and unused. Please note that returns cannot be made after the product has been assembled. Custom orders are non-returnable. Many products (e.g. upholstered items) are considered custom items and are non-returnable. Please call us at 800-526-4677 for details.

Returns cannot be made after 30 days.


Please count and examine all packages at time of delivery. If there is a shortage, please note how many cartons are short on the delivery receipt. If the cartons are damaged, please note the damage on the delivery receipt. If the cartons are severely damaged, do not accept the shipment. The customer has a right to accept partial shipments and refuse the remainder damaged units. If a carton shows appearances that contents inside may possibly be damaged, insist that it be opened right at that time, and both you and the driver should make a joint inspection of the contents. Any such concealed damage should likewise be noted on the delivery receipt and on your copy. Be sure to retain your copy. Hertz should be advised immediately.

If concealed damage is discovered after the receipt of the merchandise, Hertz Furniture must be notified within 3 days to enable us to replace parts or the entire damaged product at no cost to you. Please contact our Customer Service department at 800-526-4677 option 4 to report any type of problem you encounter, and we'll help resolve the problem.

Shipping Claims

If your order was damaged in shipping, Hertz Furniture will file a shipping claim on your behalf. Here is what you should do after notifying Hertz Furniture:

  • Retain damaged items — not only must damaged items be held at the location they were received, but the cartons and all inner packing materials must be held until an inspection is made by a carrier inspector.

  • Document all your correspondence in writing. If possible, please provide pictures of damaged cartons/containers as well as the contents of the cartons/containers. This documentation will enable Hertz to settle the claims faster and more efficiently.

Steps to take when carrier makes inspection of damaged items:

  • Have damaged items in receiving area. Make certain the damaged items have not been moved from the receiving area prior to discovery of the damage. Allow inspector to inspect damaged items, cartons, inner packing materials and freight bill. Be sure to retain your delivery receipt. It will be needed as a supporting document when claim is filed.

  • After the inspector fills out inspection report, carefully read it before signing. If you do not agree with any facts or conclusions made by the inspector on the report, do not sign it. Unless repairs will be completely satisfactory, be sure the inspector requests replacement on the inspection report.

  • Forward your copy of the inspection report and delivery receipt to Hertz Furniture and a freight claim will be filed on your behalf. Should you choose to do so, you may file your own claim. Hertz will take no responsibility should your claim be declined.

Steps to take after inspection has been made:

  • The damaged merchandise must be held in original cartons. Hertz will advise you of the disposition of the damaged unit when the claim is settled. The customer must make the product available for salvage pick up.


Sales Tax

Hertz Furniture only charges sales tax on orders shipping to AZ, CA, CT, DC, FL, GA, IL, KS, LA, MA, ME, MO, NC, NE, NJ, NY, PA, TX, VT or WI. If you are exempt from sales tax, we may request proof.


If a customer has an open account with Hertz Furniture, payment is due 30 days after the date of invoice. The customer is required to pay for products received, but not for products that are on backorder.

Jurisdiction for all legal issues will be the court system of the State of New Jersey.

Purchase Orders

Hertz Furniture gladly accepts purchase orders from public schools, government organizations and approved accounts. We only process purchase orders upon receipt of a signed copy. If you are an approved account, simply email your signed purchase order to or follow the steps in our web checkout. If you are not yet an approved account, give us a call at 800-526-4677 extension 1143.

Discount Off List

Didn’t find exactly what you're looking for? We can sell you almost any product made by over 100 manufacturers at a special discount (with some exceptions). Note: Discounts are taken from manufacturer’s current list price at the time of order placement. Freight charges are not included. Please visit our Discount Off List page.


The prices on our website are only valid for orders placed directly through the Internet. Hertz is not responsible for errors on the website. Prices and specifications are subject to change without notice.


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